Escalate Inquiry

POST /post-order/v2/inquiry/{inquiryId}/escalate

This method is used to escalate the specified Item Not Received inquiry to an INR case on behalf of the buyer or seller. The seller would only escalate an INR inquiry if he/she already shipped the order line item, but the buyer is refusing to close the inquiry.

This method is not supported in the Sandbox environment.

Input

Resource URI (production)

POST https://api.ebay.com/post-order/v2/inquiry/{inquiryId}/escalate

URI parameters

Parameter	Type	Required?	Meaning
inquiryId	string	Required	The unique identifier of the inquiry to be escalated. The inquiry ID value is passed in as part of the call URI.

HTTP request headers

All requests made to eBay REST operations require you to provide the authorization HTTP header for authentication.
See HTTP request headers for details.

Authorization

This call uses standard authorization tokens. See Making a Call for details.

Payload model

The following lists all fields that could be included in the request.

{ /* EscalateInquiryRequest */
"comments":
    { /* Text */
    "content": string,
    "language": string,
    "translatedFromContent": string,
    "translatedFromLanguage": string
    },
"escalateInquiryReason": string
}

Request field descriptions

Input Container/Field	Type	Occurrence	Meaning
comments	Text	Required	The buyer or seller escalating the INR inquiry is required to use this container to provide more details about why the INR inquiry is being escalated to a case.
comments.content	string	Conditional	This field displays the actual textual content in the language specified in the language field. This field is always used for containers using the Text type.
comments.language	string	Conditional	This two-letter code indicates the language used to display the content in the content field. The language will default to the language used on the eBay site if a specific language is not specified through the Accept-Language HTTP header. This field is always used for containers using the Text type. The full list of language enumeration values are defined in the LanguageEnum type definition. Applicable values: See LanguageEnum
comments.translatedFromContent	string	Conditional	If language translation/localization is required, this field displays the actual textual content in the language specified in the translatedFromLanguage field. If language translation was not required, this field is not applicable.
comments .translatedFromLanguage	string	Conditional	If language translation/localization is required, this two-letter code indicates the language used to display the content in the translatedFromContent field. If language translation was not required, this field is not applicable. The full list of language enumeration values are defined in the LanguageEnum type definition. Applicable values: See LanguageEnum
escalateInquiryReason	string	Required	This field is used to specify the reason why the buyer or seller is escalating the specified INR inquiry into a case. One of the enumeration values defined in the InquiryEscalationReasonEnum type definition must be used here. Some values are only applicable to the buyer escalating the inquiry, some values are only applicable to the seller escalating the inquiry, and some values are relevant to either party. Applicable values: See InquiryEscalationReasonEnum

Output

Payload model

This call has no response payload.

null

Samples

New to making API calls? Please see Making a Call.

Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.

Sample: Escalate an Inquiry

This operation escalates an INR inquiry to an INR case.

Description

This operation escalates the specified inquiry to a case on behalf of the buyer.

Input

Supply the inquiry ID as a path parameter in the call. The value of the optional escalationReason field indicates that the buyer is escalating this inquiry due to a lack of responsiveness on the part of the seller.

URL format. See also the non-wrapped version of this URL.

POST https://api.ebay.com/post-order/v2/inquiry/5********7/escalate
{
  "escalationReason":"SELLER_NORESPONSE",
  "comments":
  {
    "content": "The seller has not addressed my inquiry."
  }
}

Output

A successful call returns an HTTP code of 200; there is no payload for the response.

JSON format.

Change History

Change Date	Description