provideTrackingInfo

Note: The Return Management API is no longer recommended. Instead, current users of the Return Management API should make plans to migrate to, and use the Return operations of the Post-Order API. New users interested is programmatically managing return requests, should also make plans to integrate with the Post-Order API. The Return Management API was developed to be used by sellers who had opted in to "Hassle-free Returns". Hassle-free Returns have been replaced by a new Returns Platform, where sellers fully or partially automate the processing of return requests through Return Automation Rules. The Return Management API does not support all features and logic of the new Returns Platform, and this API will be deprecated in the near future.

This call is used by the seller to provide tracking information for a replacement item.

Note: Users of this call should start using the POST /post-order/v2/return/{returnId}/mark_as_shipped call of the Post-Order API instead.

Request Details

In the provideTrackingInfo request, the seller must provide the return ID for the return for which a tracking number will be provided. If not already known, the return ID can be retrieved with a call to getUserReturns.

The seller inputs the tracking number for the replacement item in the trackingNumber field and the shipping carrier shipping the item in the carrierUsed field.

Optionally, the seller can use the comments field to provided additional information about the shipment or on the overall status of the return.

Working with the Response

The only call-specific field returned in the provideTrackingInfo response is the deliveryStatus field, which indicates the current status of the shipment. The standard fields for a successful call are also returned, which are timestamp and version. If they occur, errors and/or warnings will be returned in an errorMessage container.

Input

Output

See also Samples.

The box below lists all fields that might be returned in the response. To learn more about an individual field or its type, click its name in the box (or scroll down to find it in the table below the box).

See also the Deprecated Objects link above. Fields presented in this color are deprecated, and fields presented in this color are not returned (or soon will not be returned) or are not operational (or soon will be non-operational).

<?xml version="1.0" encoding="utf-8"?>
<provideTrackingInfoResponse xmlns="http://www.ebay.com/marketplace/returns/v1/services">
  <!-- Call-specific Output Fields -->
  <deliveryStatus> TrackingStatusType </deliveryStatus>
  <!-- Standard Output Fields -->
  <ack> AckValue </ack>
  <errorMessage> ErrorMessage
    <error> ErrorData
      <category> ErrorCategory </category>
      <domain> string </domain>
      <errorId> long </errorId>
      <exceptionId> token </exceptionId>
      <message> string </message>
      <parameter name="string"> ErrorParameter (string) </parameter>
      <!-- ... more parameter values allowed here ... -->
      <severity> ErrorSeverity </severity>
      <subdomain> string </subdomain>
    </error>
    <!-- ... more error nodes allowed here ... -->
  </errorMessage>
  <timestamp> dateTime </timestamp>
  <version> string </version>
</provideTrackingInfoResponse>

Return Value	Type	Occurrence	Meaning

Call-specific Output Fields [Jump to standard fields]

deliveryStatus

TrackingStatusType

Always

This field indicates the status of the shipment identified by the tracking number in the request.

Applicable values:

DELIEVERED

This value indicates that the package has been delivered.

IN_TRANSIT

This value indicates that the package is in transit.

UNKNOWN

This value indicates that the shipping status of the package is unknown.

Code so that your app gracefully handles any future changes to this list.

Standard Output Fields

ack	AckValue	Always	A token representing the application-level acknowledgement code that indicates the response status, such as "Success". The AckValue enumeration type specifies the possible values for ack. Applicable values: Failure eBay encountered a fatal error during the processing of the request, causing the request to fail. When a serious application-level error occurs, the error is returned instead of the business data. PartialFailure eBay successfully processed the request, but one or more non-fatal errors occurred during the processing. Inspect the message details and resolve any problems before resubmitting the request. Success eBay successfully processed the request and the business data is returned in the response. Note that it is possible for a response to return Success, but still not contain the expected data in the result. Warning The request that triggered the error was processed successfully but with one or more warnings. Code so that your app gracefully handles any future changes to this list.
errorMessage	ErrorMessage	Conditionally	Information for an error or warning that occurred when eBay processed the request. This field is not returned if the ack value is Success.
errorMessage.error	ErrorData	Conditionally, repeatable: [0..*]	Details about a single error.
errorMessage.error.category	ErrorCategory	Conditionally	There are three categories of errors: request errors, application errors, and system errors. Applicable values: Application An error occurred due to a problem with the request, with the most likely source being the application sending the request. For example, the request is missing a required data element or it contains an invalid field. The problem must be corrected before the request can be resent. Inspect the error message to find the cause of the problem. If the problem is due to an application error, modify the application and resend the request. If the error is due to invalid data, the source of the data must be corrected before you resend the resend request to eBay. Request An error occurred due to a problem with the request, with the most likely source being missing or invalid data in the request. The problem must be corrected before the request can be retried. Inspect the error message to find the cause of the problem. If the problem is a result of end-user data, alert the end-user to the problem and provide the means for them to correct the problem. Once the problem is resolved, resend the request to eBay. System Indicates that an error has occurred on the eBay system side. For example, a database or server could be down. Inspect the error message to find the cause of the problem. If the problem is on the eBay side, an application can retry the request a reasonable number of times (eBay recommends twice). If the error persists, contact Developer Technical Support. Once the problem has been resolved, the request may be resent in its original form. Code so that your app gracefully handles any future changes to this list.
errorMessage.error.domain	string	Conditionally	Name of the domain in which the error occurred.
errorMessage.error.errorId	long	Conditionally	A unique code that identifies the particular error condition that occurred. Your application can use error codes as identifiers in your customized error-handling algorithms.
errorMessage.error.exceptionId	token	Conditionally	Unique identifier for an exception associated with an error.
errorMessage.error.message	string	Conditionally	A detailed description of the condition that caused the error.
errorMessage.error.parameter	ErrorParameter (string)	Conditionally, repeatable: [0..*]	Various warning and error messages return one or more variables that contain contextual information about the error. This is often the field or value that triggered the error.
errorMessage.error.parameter [ attribute name ]	string	Conditionally	Various warning and error messages return one or more variables that contain contextual information about the error. This is often the field or value that triggered the error.
errorMessage.error.severity	ErrorSeverity	Conditionally	Indicates whether the reported problem is fatal (an error) or is less severe (a warning). Review the error message details for information on the cause. If the request fails and the application is the source of the error (for example, a required element is missing), update the application before you retry the request. If the problem is due to incorrect user data, alert the end user to the problem and provide the means for them to correct the data. Once the problem in the application or data is resolved, resend the request to eBay. If the source of the problem is on eBay's side, you can retry the request a reasonable number of times (eBay recommends you try the request twice). If the error persists, contact Developer Technical Support. Once the problem has been resolved, you can resend the request in its original form. If a warning occurs, warning information is returned in addition to the business data. Normally, you do not need to resend the request (as the original request was successful). However, depending on the cause of the warning, you might need to contact the end user, or eBay, to effect a long term solution to the problem. Applicable values: Error eBay encountered a fatal error during the processing of the request, causing the request to fail. When eBay encounters an error, it returns error data instead of the requested business data. Inspect the error details and resolve the problem before resubmitting the request. Warning The request was successfully processed, but eBay encountered a non-fatal error during the processing that could affect the data returned. For example, eBay might have changed the value of an input field. In this Return, eBay returns a successful response, but it also returns a warning. For best results, requests should return without warnings. Inspect the warning details and resolve the problem before resubmitting the request. Code so that your app gracefully handles any future changes to this list.
errorMessage.error.subdomain	string	Conditionally	Name of the subdomain in which the error occurred.
timestamp	dateTime	Always	This value represents the date and time when eBay processed the request. The time zone of this value is GMT and the format is the ISO 8601 date and time format (YYYY-MM-DDTHH:MM:SS.SSSZ). See Time Values in the eBay Features Guide for information about this time format and converting to and from the GMT time zone.
version	string	Always	The version of the response payload schema. Indicates the version of the schema that eBay used to process the request.

Samples

New to making API calls? Please see Making a Call.

Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.

Sample: Basic Call

This call is used by a seller to provide tracking information for a replacement item.

Description

This provideTrackingInfo call sample is used by a seller to provide a tracking number to the buyer for the replacement item that is being sent to the buyer's address.

Note that shipment tracking numbers cannot be verified by eBay, so the seller should be careful in ensuring that an accurate number is provided to the buyer.

This call returns the delivery status of the shipment, as well as the standard output fields.

Input

A seller provides the shipment tracking number to the buyer using the trackingNumber field, the shipping carrier using the carrierUsed field, and provides a comment through the comments field.

The return ID passed into the ReturnId.id field is '5********9', so this shipment tracking number applies to the eBay-Managed return identified by this number.

SOAP format. Also available is the XML equivalent.

<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope" xmlns:ser="http://www.ebay.com/marketplace/returns/v1/services">
   <soap:Header/>
   <soap:Body>
      <ser:provideTrackingInfoRequest>
         <ser:ReturnId>
            <ser:id>5********9</ser:id>
         </ser:ReturnId>
         <ser:trackingNumber>4************3</ser:trackingNumber>
         <ser:carrierUsed>FEDEX</ser:carrierUsed>
         <ser:comments>Here is the shipment tracking number for your replacement item.</ser:comments>
      </ser:provideTrackingInfoRequest>
   </soap:Body>
</soap:Envelope>

Output

The seller's call is successful as indicated by the Success value in the ack field. The delivery status is 'IN_TRANSIT', as indicated by the deliveryStatus field.

SOAP format. Also available is the XML equivalent.

<soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope">
   <soapenv:Header/>
   <soapenv:Body>
      <ns1:provideTrackingInfoResponse xmlns:ns1="http://www.ebay.com/marketplace/returns/v1/services">
         <ns1:ack>Success</ns1:ack>
         <ns1:version>1.1.0</ns1:version>
         <ns1:timestamp>2013-11-15T00:38:59.128Z</ns1:timestamp>
         <ns1:deliveryStatus>IN_TRANSIT</ns1:deliveryStatus>
      </ns1:provideTrackingInfoResponse>
   </soapenv:Body>
</soapenv:Envelope>

Here is the same output in XML format. Note that this does not include standard values.

XML format. Also available is the SOAP equivalent.

<?xml version="1.0" encoding="utf-8"?>
<provideTrackingInfoResponse xmlns="http://www.ebay.com/marketplace/services" xmlns:ns1="http://www.ebay.com/marketplace/returns/v1/services">
   <ack>Success</ack>
   <version>1.1.0</version>
   <timestamp>2013-11-15T00:38:59.128Z</timestamp>
   <deliveryStatus>IN_TRANSIT</deliveryStatus>
</provideTrackingInfoResponse>

Change History

Change Date	Description
1.1.0 2014-01-14	(added) New call.

carrierUsed	string	Required	The shipping carrier that is used to ship the item, such as 'FedEx', 'UPS', or 'USPS'.
comments	string	Optional	This field is optional and can be used to provide additional information about the shipment and/or the status of the return.
ReturnId	ReturnIdType	Required	Container consisting of the unique identifier for a return case. A return ID value is required and the seller should take all precautions to make sure this value and the shipping tracking number match before making the call. Return IDs are returned in the ReturnId.id field of each ReturnSummary container returned in the getUserReturns response.
trackingNumber	string	Required	The tracking number assigned by the shipping carrier to the item shipment. This value should be passed in without hyphens or spaces. The seller is responsible for the accuracy of this value, as eBay can only validate that the format is consistent with the format that is used by the specified shipping carrier.